Privacy Policy

1. Introduction

The Long Game Project Pty Ltd (ACN 663 643 641) (“we”, “us”, “our”) is committed to protecting your personal information. This policy sets out how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website or using our services, you agree to the terms of this policy. Our services include consulting, masterminds, coaching, games and simulations, digital content, online courses, and physical products such as cards and decks.

2. Who Does This Apply To

This policy applies to:

• users and prospective users of our services
• contractors and consultants engaged by us
• third parties who interact with us in connection with our services

3. What Is Personal Information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether recorded in material form or not.

Where practicable, you may interact with us anonymously or using a pseudonym. However, some services require us to know who you are in order to provide them effectively.

4. Information We Collect

We may collect the following categories of information:

a) Web-generated information

When you visit our website, we may automatically collect technical information including your IP address, browser type, device type, preferred language, operating system, pages visited, and time spent on pages.

b) Personal information

We may collect your name, email address, phone number, postal address, and other contact details. Where relevant to a transaction or enquiry, we may also collect financial information, transaction details, and the substance of your enquiry.

c) Sensitive information

We may collect sensitive information - including health information, racial or ethnic origin, sexual orientation, political opinions, or religious beliefs - only with your express consent, or where required or authorised by law. We take additional care in handling sensitive information.

5. How We Collect Information

We collect personal information through:

• our website and online forms
• surveys and feedback tools
• telephone and email communication
• third-party platforms and referrals
• paid search and advertising platforms

Where possible, we collect information directly from you. Sometimes we collect it from third parties, such as referral partners or service providers, where this is necessary to provide our services.

6. Cookies

Our website uses cookies - small data files stored on your device - to improve your experience and analyse site usage. Cookies may record information about your visit, including pages viewed and actions taken.

You may configure your browser to decline cookies. Doing so may limit some functionality on our site but will not prevent you from accessing most content.

7. How We Hold Information

We hold personal information in electronic systems on secure servers. We take reasonable steps to protect the information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Our team members are trained on their obligations regarding personal information, and we monitor compliance with this policy on an ongoing basis.

8. Why We Collect Information

We collect and use personal information to:

• provide and deliver our services to you
• facilitate transactions and process payments
• respond to enquiries and communicate with you
• improve our services and website
• comply with our legal obligations
• send you marketing communications where you have consented or where we are otherwise permitted to do so

You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in any marketing email.

9. Third-Party Services We Use

We use a number of third-party services in the operation of our website and business. These services may collect or process personal information on our behalf:

• Google Fonts - font delivery via Google's content delivery network
• SendFox - email marketing and subscriber management
• n8n - form processing and workflow automation
• TidyCal - appointment and booking management
• Vercel - website hosting and infrastructure
• Online Course Host - delivery of online courses and digital content

Each of these providers has its own privacy policy. We encourage you to review them where relevant to your use of our services.

10. Disclosure of Personal Information

We may disclose your personal information to:

• contractors and service providers who assist us in operating our business
• government bodies or regulatory authorities where required by law
• emergency services where there is a risk to life or safety
• auditors, legal advisers, or other professional advisers
• any other party where required or permitted by law

We do not sell your personal information to third parties.

11. Overseas Disclosure

Some of the third-party service providers we use store or process data on servers located outside Australia. By using our services, you acknowledge that your personal information may be disclosed to overseas recipients. We take reasonable steps to ensure any overseas recipients handle your information in a manner consistent with the APPs, but we cannot guarantee the privacy practices of every overseas jurisdiction.

12. Access, Correction, and Complaints

You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, or to lodge a complaint about how we have handled your personal information, please contact us at:

email@longgameproject.org

We will respond to access requests and complaints within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

13. Changes to This Policy

We may update this policy from time to time without prior notice. The current version will always be available on our website. Continued use of our services after any update constitutes your acceptance of the revised policy.